Versand

This Shipping Policy explains the shipping and delivery procedures applicable to orders placed through cotopaxifx.shop.

1. Free Standard Shipping

All orders placed through cotopaxifx.shop receive free standard shipping.

No standard shipping fee is charged to the customer for an eligible order placed through our website.

This free-shipping policy applies to the standard shipping service made available by cotopaxifx.shop.

2. Estimated Delivery Time

Our standard estimated delivery time is:

15–20 days

The delivery estimate generally applies from the time the order has been successfully confirmed and is being processed for fulfilment.

Delivery dates are estimates rather than guaranteed appointment dates unless cotopaxifx.shop expressly agrees otherwise in writing.

3. Order Processing

After an order is placed, it may undergo:

• Payment verification;
• Fraud-prevention checks;
• Inventory confirmation;
• Order preparation;
• Packaging;
• Fulfilment; and
• Carrier handover.

Customers may receive an order confirmation after placing an order.

Where tracking is available, tracking information may be provided after dispatch.

4. Delivery Address

Customers must provide a complete and accurate shipping address during checkout.

Please carefully verify:

• Recipient name;
• Street name;
• Building or house number;
• Apartment or unit details;
• Postal code;
• City;
• Country; and
• Any other delivery information.

cotopaxifx.shop is not responsible for delivery problems caused solely by inaccurate information supplied by the customer, except where applicable law requires otherwise.

5. Address Changes

If you need to change your delivery information after ordering, contact:

info@cotopaxifx.shop

as soon as possible.

If an order has already been transferred to a carrier or fulfilment provider, we may be unable to modify the delivery address.

6. Tracking

Where a tracked shipping service is available, customers may receive a tracking number or tracking link.

Tracking information may take some time to become active after the carrier receives the shipment.

A tracking status showing limited initial information does not necessarily mean that the package has not been dispatched.

7. Multiple Packages

Some orders may be shipped in more than one package because:

• Products are stored at different fulfilment locations;
• Products become ready for shipment at different times;
• Carrier restrictions apply; or
• Separate packaging is safer or more efficient.

A customer will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

8. Delivery Delays

Although our normal estimated delivery period is 15–20 days, delays can occasionally occur because of circumstances outside our reasonable control.

Examples include:

• Severe weather;
• Carrier congestion;
• Customs inspection;
• Public holidays;
• Peak shopping periods;
• Transportation disruption;
• Natural disasters;
• Labour disputes;
• Government restrictions;
• Incorrect delivery information; or
• Unforeseen logistics problems.

If a shipment is materially delayed, please contact us.

9. Customs and Cross-Border Shipping

Depending on the shipping origin, delivery destination, product type, and applicable customs rules, an order may be subject to customs processing.

Any applicable duties, import taxes, VAT treatment, or customs charges will be handled according to applicable law and the information communicated during the purchasing process.

Free standard shipping refers to the standard transportation charge and does not itself mean that every possible governmental tax, duty, or charge is waived.

10. Failed Delivery Attempts

A carrier may make one or more delivery attempts or direct a parcel to a collection location.

Customers are responsible for monitoring available tracking information and collecting packages within any carrier collection period.

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or failure to collect it, please contact customer service.

Any further action will be determined in accordance with applicable consumer law and the circumstances of the order.

11. Lost Packages

If tracking indicates unusual delay or a package appears lost, contact:

info@cotopaxifx.shop

Please include:

• Order number;
• Customer name;
• Delivery address; and
• Any relevant tracking information.

We may investigate the shipment with the carrier or fulfilment provider.

Where a shipment is confirmed lost and cotopaxifx.shop remains legally responsible, an appropriate remedy will be provided in accordance with applicable law.

12. Package Marked Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check the delivery location carefully.
2. Check with other household members.
3. Check any designated safe location.
4. Check with neighbours where appropriate.
5. Review carrier tracking information.

If the parcel remains missing, contact us at info@cotopaxifx.shop.

We may request additional information in order to investigate.

13. Damaged Shipments

If a parcel arrives visibly damaged, photograph the parcel and the product where reasonably possible.

Contact:

info@cotopaxifx.shop

and include your order number and photographs.

A damaged delivery will be reviewed under our Return and Refund Policy and applicable statutory consumer rights.

14. Incorrect Items

If the product delivered does not correspond to the product ordered, contact us promptly with photographs and your order number.

We will investigate and provide an appropriate remedy where the error is confirmed.

15. Delivery Risk

Mandatory consumer law concerning transfer of risk is not altered by this Shipping Policy.

Nothing in this policy is intended to shift transportation risk to a consumer earlier than permitted under applicable law.

16. Cancellation Before Shipment

If you wish to cancel an order before shipment, contact us promptly at:

info@cotopaxifx.shop

We will attempt to process the request before dispatch where reasonably possible.

However, cancellation before dispatch cannot always be guaranteed once fulfilment has begun.

Any applicable statutory withdrawal right remains unaffected.

17. Returns Are Separate From Initial Shipping

Free standard delivery on an original order does not automatically mean that every return shipment is free.

Return shipping is governed by our Return and Refund Policy and applicable consumer law.

In qualifying statutory withdrawal cases, consumers may be required to bear direct return costs where properly informed, while different rules can apply to defective or incorrectly supplied products.

18. Delivery and Statutory Consumer Rights

This Shipping Policy does not restrict mandatory rights that German consumers may have where goods are not delivered, are delivered late, are damaged, or do not conform to the purchase contract.

19. Customer Service

For shipping questions, delivery problems, tracking issues, or missing packages, contact:

cotopaxifx.shop
Email: info@cotopaxifx.shop

Please provide your order number so that we can identify the relevant transaction.

20. Summary of Shipping Terms

For clarity:

Standard Shipping Cost: Free for all orders
Estimated Delivery Time: 15–20 days
Customer Service: info@cotopaxifx.shop
Store: cotopaxifx.shop